Jeanne Bliss
Author
CustomerBLISS

Who Else Led Customer Loyalty for five Major Corporations?
Jeanne Bliss spent 25 years reporting to the presidents of Lands' End, Allstate, Mazda, Coldwell Banker and Microsoft as leader for their quest to drive an improved customer experience. Her best-selling book: Chief Customer Officer: Getting Past Lip Service to Passionate Action - is a leadership roadmap and guidebook on how to get this done. She runs CustomerBLISS; where she coaches leaders how to be inspirational customer leaders, and gives keynote speeches around the world. Go to http://www.customerbliss.com to receive a reality check audit of where you are in your customer journey.