Nicolas de Kouchkovsky
Head of Marketing and Business Development
Genesys

Nicolas de Kouchkovsky brings more than 20 years of IT and Telecommunications industry experience to his position as Head of Marketing and Business Development for Genesys. He is currently responsible for driving the company's business opportunities and strategic direction; as well as guiding the company's marketing strategies, including product marketing, market development and marketing communications.

Mr. de Kouchkovsky joined Genesys in February 2000. As Vice President of Products and Strategy, he oversaw product management, product marketing and strategy while helping Genesys achieve a market leader position in the contact center software market.

Prior to joining Genesys, Mr. de Kouchkovsky spent seven years in both business and engineering senior management roles at Alcatel (now Alcatel-Lucent). Before joining Alcatel-Lucent, Mr. de Kouchkovsky was Chief Technology Officer at Cirel, a startup in the field of multi-protocol telecom gateways for LANs.

Mr. de Kouchkovsky earned a Masters degree in Math and Physics from Ecole Polytechnique in Palaiseau. He also holds a Masters in Robotics and Data Processing from Ecole Nationale Supérieure de Techniques Avancées in Paris.

About Genesys
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.