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Jon Tholen Jon Tholen is the Senior Vice President of Visa Customer Care Services (VCCS). In this role, Jon is responsible for the Strategic Development and daily operations of Visa’s Customer Care Services and products. Jon is responsible for the World Class Service provided by VCCS’s four global customer care centers, and three embossing and distribution centers. The customer care centers operate globally 24 x 7 supporting more than 10 languages and handling over 17.2 million calls per year. Jon joined Visa after 16 years at American Express, where he served most recently as Vice President; Head International Network Development in Sydney, Australia. In this role Jon was responsible for all of American Express’s Customer Care Operations in the Japan and Asia Pacific Region. Prior to working for American Express in the Asia Pacific region, Jon worked for American Express in Salt Lake City Utah, Greensboro North Carolina, Jacksonville Florida, and Frankfurt Germany. In addition to work at American Express, Jon also served as Center Director for five years at ADT Security Systems in both their Jacksonville Florida, and Kansas City Missouri locations. While in Kansas City Jon was active member on the Platt County Economic Development Council. Jon received his master’s degree in management from the University of North Carolina at Greensboro and a bachelor’s degree in Accounting from the University of Utah. Jon is married, and has five adorable daughters. About Visa Visa USA is a leading payments brand and the nation's largest payments system, enabling banks to provide their consumer and business customers with a wide variety of payment alternatives tailored to meet their evolving needs. Visa USA is committed to increasing the choice, convenience, acceptance and security of Visa payments for all stakeholders - financial institutions, cardholders and merchants. In the United States, more than 521 million Visa-branded cards have been issued by our 13,320 financial institution customers. Visa products generated nearly $1.8 trillion in total volume in the United States through March 2007 and enjoy unsurpassed acceptance around the globe. For more information, visit www.visa.com
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