Noel Capon
R.C. Kopf Professor of International Marketing and Director of the Initiative in Strategic Account Management
Columbia Business School

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Jeanne Bliss
Author
CustomerBLISS

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Jay Deragon
Managing Partner
Link to Your World

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Ellis Booker
Editor
BtoB

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Girish Ramani
Assistant Professor of Marketing
LeBow College of Business Drexel University

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Bill Boulding
Professor of Marketing and Associate Dean for the Daytime MBA Program Fuqua School of Business
Duke University

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Deborah Eastman
Chief Marketing Officer
Satmetrix

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Dawn Iacobucci
Professor of Marketing
Wharton School
Univ. of Pennsylvania

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Timothy L. Keiningham
Senior Vice President & Head of Consulting, Author
Ipsos Loyalty

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V. Kumar
ING Chair Prof. and Exec. Dir.
ING Center for Financial Services
Univ. of Connecticut

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Katherine N. Lemon
Associate Prof. of Marketing
Carroll School of Management
Boston College

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Jodie Monger
President
Customer Relationship Metrics

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Robert K. Passikoff
Founder & President
Brand Keys, Inc.

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Werner J. Reinartz
Cora Chaired Professor of Retailing and Management
INSEAD Europe Campus

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Liz Roche
Co- Founder & CRM Expert
Customers Incorporated

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Donna Samulowitz
Chief Marketing Officer
Former VP, Global Customer Loyalty, Whirlpool

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Raj Srivastava
Director, The Institute of Brand Science
Emory University