Laurie Cremona
VP, Services Marketing
BEA Systems

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Leo Annab
VP, Customer Support
CA

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James Glueck
VP, Technical Support, Customer Advocacy
Cisco

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Douglas Schmitt
VP, Customer Support Services
Dell

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David Bucci
SVP, Customer Solutions Group
Diebold, Inc.

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Brett Hagins
Primary Research, Customer Loyalty Programs
eRewards

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Guy Jones
CEO
Island Data

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Donal Bryne
Senior Marketing Manager, Direct Marketing
RIM

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Todd Abbott
Executive VP of Sales, Marketing and Customer Service
Seagate Technology

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Jon Tholen
Senior Vice President, Visa Customer Care Services
Visa USA