Media

ClickZ Media
http://www.clickz.com

DestinationCRM
http://www.destinationcrm.com

DMNews Media
http://www.dmnews.com

Intelligent Enterprise
http://www.intelligententerprise.com

Right Now Technologies
http://www.rightnow.com

CMP Technology Marketing Resource Center
http://www.btobonline.com/tmrc

 

Category Resource

BPT Partners
http://www.bptpartners.com

Call Center Ops
http://www.callcenterops.com

CRM Advocate
http://www.crmadvocate.com

CRM Buyer
http://www.crmbuyer.com

CRM Guru
http://www.customerthink.com

CRM Today
http://www.crm2day.com

CRM XChange
http://www.crmxchange.com

customerBLISS
http://www.customerbliss.com

Customer Corp Think
http://search.techrepublic.com.com/search/customerthink+corp..html

Customer Manufacturing Group
http://www.customermfg.com

Customer Relationship Metrics
http://www.metrics.net/index.asp

Customers Incorporated
http://www.customersincorporated.com/

Loyalty Research
http://www.loyaltyresearch.com

MarketingProfs
http://www.marketingprofs.com

MarketingSherpa
http://www.marketingsherpa.com

The Wise Marketer
http://www.thewisemarketer.com

 

Association

Asia Pacific Customer Service Consortium
http://www.apcsc.com

Association for Services Management International
http://www.afsmi.org/index.cfm

Call Centre Managers Forum
http://www.callcentres.com.au

Call Center Network Group
http://www.ccng.com/i4a/pages/index.cfm?pageid=1

CCNG
http://www.ccng.com

Consortium for Service Innovation
http://www.serviceinnovation.org

Customer Care & Services Forum
http://www.sharedinsights.com/networks/ccsf/index.aspx

Customer Care Institute
http://www.customercare.com

Customer Contact Management Association
http://www.ccma.asn.au

Customer Management Community
http://www.mycustomer.com/index.html

Customer Relationship Management Council (DMA)
http://www.the-dma.org/councils/crmcouncil

Help Desk Institute (HDI)
http://www.helpdeskinst.com

International Customer Service Association
http://www.icsa.com

International Society for Performance Improvement
http://www.ispi.org

The Customer Relationship Management Benchmarking Association (CRMBA)
http://www.crmba.com